Using Management by Exception to Avoid Disruptions

Using Management by Exception to Avoid Disruptions

Issue 8

Cancelled or delayed flights caused by late incoming and delayed crews have made international headlines over the past few years.  To avoid having your airline thrust into the international spotlight for the wrong reasons, you might want to consider implementing a dynamic system designed to help airlines recover from disrupted crew rosters.

October 27, 2017 marked the ten-year anniversary of Finnair starting to use Jeppesen Crew Tracking and the Alert Monitor. The key concept of Alert Monitor is to assist the crew schedulers to resolve the right problem at all times, only managing the exceptions. The problems will automatically present themselves to the scheduler, instead of the scheduler manually searching for them. With management by exception, nothing goes undetected, not even elevated fatigue risk.  Becoming aware of a problem on the day of operation, even just a little bit earlier, can make a huge difference in the cost to the airline.

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"I cannot imagine crew control work without the Alert Monitor. It automatically identifies and presents all issues from across the operation on a timeline indicating the urgency. It’s an invaluable tool delivering situational awareness and reducing our workload", said Jari Ahonen, Crew Scheduler at Finnair with almost 20 years of experience. "Becoming aware of a problem in day of operation just a little bit earlier can make a huge difference to the cost at the airline."

Every airline has its own set of rules for prioritizing and resolving disruptions, so a “management by exception” solution such as Alert Monitor can be configured to each airline’s specific priorities.  This allows the system to maintain a consistent workflow that schedulers have always done. Lower priority warnings can trigger days or even weeks in advance, giving schedulers plenty of time to respond to and correct problems before they becomes overly costly to correct.

"The key concept of the Alert Monitor is to assist the crew schedulers to resolve the right problem at all times, only managing the exceptions,” said Björn Samuelsson, Product Manager at Jeppesen. “The problems will automatically find the scheduler, instead of the scheduler manually searching for them, something they cannot do during resolution time. For the Alert Monitor, nothing goes undetected. Not even elevated fatigue risk."

Find out how your airline could benefit from Crew Tracking and Alert Monitor by visiting Jeppesen.com/crew or by contacting a Jeppesen representative today.

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